Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept returns on sale items, clearance items or gift cards. 

Please note that we are not responsible for items that are lost, or damaged during the return process. We recommend that you use a trackable shipping method and purchase shipping insurance.

To start a return, you can contact us at joyfulbabybanter@outlook.com for a return approval. Once your return has been approved we will send you a shipping label, please note that your return will need to be sent to the following address: 

Joyful Baby Banter

3527 Pembina Highway #302

Winnipeg, MB R3V 1L7

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Our return policy is exchange or store credit only. 

Thank you for shopping with us!